BRAVEHOUND and the people we seek to help, are dependent on the generosity of our supporters as well as the goodwill and trust of the public. We are therefore committed to protecting any personal information we obtain about you, whether you are one of our Service Users, a volunteer, a financial supporter or perhaps just visiting our website.
1. What is BRAVEHOUND?
2. What information will BRAVEHOUND collect about you?
3. How secure is the information which you give to us?
4. How will BRAVEHOUND use the information we collect about you ?
5. Will you be contacted for marketing purposes?
6. Will BRAVEHOUND share your personal information with anyone else?
7. How long will BRAVEHOUND keep your personal information?
8. What is BRAVEHOUND policy on allowing you to update, correct or delete your personal information?
9. Does BRAVEHOUND collect information when you visit our website?
10. Offensive or inappropriate content placed on the BRAVEHOUND website
BRAVEHOUND is committed to safeguarding your personal information. Your personal data is protected by UK legislation, specifically the Data Protection Act 2018 (which enabled the General Data Protection Regulation), and the Privacy and Electronic Communications (EC Directive) 2003. We aim to exceed our legal obligations by following best practice and reviewing our procedures regularly.
The BRAVEHOUND website may contain links to other websites owned by other organisations or companies. We cannot accept any responsibility or liability for the privacy practices of these websites and the use of such websites is at your own risk. Therefore we recommend you to review their practices.
1 BRAVEHOUND is a registered charity in Scotland (SC043908) Suite 8, Lennoxtown Enterprise Centre, G66 7LL
2 When you contact BRAVEHOUND we will only collect basic information from you such as:
• Contact details
• Donation details (card details are never stored)
• Gift Aid information
• IP Address (online only)
We do not usually ask for sensitive information from you such as health status, however in some cases, such as participating in a fundraising event where this information is required, we may ask you these details. Whenever we ask for sensitive information we will explain why we need this information and what will happen if you do not want to provide it.
3. How secure is the information which you give us?
BRAVEHOUND takes the care of your data seriously and undertakes to protect your personal information in a range of ways. These measures include implementing specific technologies and procedures designed to protect your privacy, such as secure servers, firewalls and SSL encryption. We follow payment card industry (PCI) security compliance guidelines when processing credit card payments.
Any personal information transferred between locations will be both encrypted and password protected.
4. How will BRAVEHOUND use the information we collect about you?
BRAVEHOUND will use your personal information for a number of purposes including the following:
• To provide you with information, services or products you have requested
• To process your donations, process gift aid or to support your fundraising
• For internal record keeping in line with charitable laws and regulations
• To ensure your contact preferences are upheld
• To send you direct marketing (see below)
5. Will you be contacted for marketing purposes?
BRAVEHOUND on occasion will contact you to let you know about the progress we are making, upcoming events, fundraising ideas and to raise funds for our work. We contact you by post or, with your consent through email.
It is important for us to spread the word about BRAVEHOUND to raise awareness of the work we do. To help us achieve this goal we periodically obtain basic contact details for people who may be interested in our charity. The information is received from third parties and we ensure that any third party we deal with is compliant with all data privacy regulations.
We make it easy to opt out of communication from us. Any marketing material we send you will have clear contact preference options and any marketing emails we send you will contain an unsubscribe link. For more information on how to change your preferences or update any information we hold please see section 8.
We may also use your information for the purposes of supporter analysis. This helps us understand our supporters better and allows us to know who may be interested in our work. When we profile our supporters we use publicly available information by demographic, geographic and any other information which helps us build a better picture of our supporters. However we completely anonymise the information gathered, so we will never be able to see information specifically about you. If you do not wish for your information to be used in this way please see section 8 for more information on how to contact us.
6. Will BRAVEHOUND share my personal information with anyone else?
We will only use your information within BRAVEHOUND for the purposes for which it was obtained. BRAVEHOUND will not, under any circumstances, share or sell your personal data with any third party for marketing purposes and you will not receive offers from other companies or organisations as a result of giving your details to us.
We may need to share your information with ‘data processors’ such as our service providers, associated organisations and agents who help us to prepare and send the materials relating to our fundraising and activities. These ‘data processors’ will only act under our instruction and we will not allow these organisations to use your data for their own purposes and will take care to ensure that they keep your data secure.
We will also comply with legal requests where disclosure is required or permitted by law (for example to government bodies for tax purposes or law enforcement agencies for the prevention and detection of crime, subject to such bodies providing us with a relevant request in writing).
7. How long will BRAVEHOUND keep my personal information?
We will hold your personal information on our systems for as long as is necessary for the relevant activity, for example we will keep a record of donations for at least seven years.
If you request that we stop sending you marketing materials we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us.
Legacy income is vital to the running of the charity. We may keep data you provide to us indefinitely, to carry out legacy administration and communicate effectively with the families of people leaving us legacies. This also enables us to identify and analyse the source of legacy income we receive.
Where you contribute material to us, e.g. user generated content or in response to a particular activity we will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted unless otherwise stated at the point of generation.
8. What is BRAVEHOUND’s policy on allowing you to update, correct or delete your personal information?
The accuracy of your information is really important to us. We want to ensure that we are able to communicate with you in ways that you are happy with, and to provide you with information that is of interest. If you wish to change how we communicate with you, or update the information we hold, then please contact us:
• email us at firstname.lastname@example.org
• write to us at: BRAVEHOUND, Suite 8, Lennoxtown Enterprise Centre, G66 7LL
• call us on 0141 739 8940 (Mon-Fri 9am-5pm)
Under the Data Protection Act & the General Data Protection Regulation you have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. Information requests are completely free but we require you to prove your identity with two pieces of approved identification.
9. Does BRAVEHOUND collect information when you visit our website?
BRAVEHOUND also uses Google Analytics to collect potentially personally identifying data and information. BRAVEHOUND has implemented features for Google Display Advertising, Remarketing, and Google Analytics Demographics and Interest Reporting. The purpose for the collection of this potentially identifying data is to identify trends in the usage of the website; these trends may be analysed and published in reports for internal use.
BRAVEHOUND may also collect potentially personally-identifying information like Internet Protocol (IP) addresses. BRAVEHOUND only discloses logged in user IP addresses under the same circumstances that it uses and discloses personally-identifying information as described above.
Visitors can at any time opt out of Google Analytics tracking with the Google Analytics opt-out browser add-on which can be found at https://tools.google.com/dlpage/gaoptout
10. Offensive or inappropriate content placed on the BRAVEHOUND website.
If you post or send offensive, inappropriate or objectionable content to or anywhere on the BRAVEHOUND website or otherwise engage in any disruptive behaviour on any BRAVEHOUND service, we may use your personal information such as your IP address to stop such behaviour.
Where BRAVEHOUND reasonably believes that you are or may be in breach of any of the laws of Scotland, or the laws of England and Wales if you live there (e.g. because content you have posted may be defamatory), we may use your personal information to inform relevant third parties such as your employer, internet provider or law enforcement agencies about the content and your behaviour.
Last updated: February 2020
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The cookie information text on this site was derived from content provided by Attacat Internet Marketing http://www.attacat.co.uk/, a marketing agency based in Edinburgh. If you need similar information for your own website you can use their free cookie audit tool.
This is a cookie which is set for the length of your browsing session, it expires once you close your browser. We use this to track basic information within your visit to our website, e.g. if you have logged in, if there’s anything in your shopping basket or any information that will need to be remembered from page to page. Session cookies are not shared with other websites.
We use Google Analytics to collect data on visitors to our website to help us measure performance and improve our services.
How we use collected information
BRAVEHOUND may collect and use a User’s personal information for the following purposes:
• To improve customer service – information you provide helps us respond to your customer service requests.
• To send periodic emails – we may use the email address to respond to inquiries, questions, and/or other requests.
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By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed as your acceptance of those changes.